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Frequently Asked Questions

Which payment methods do you accept and what about my card data security?

Do you sell your videos on other platforms as well? 

We accept all major credit cards including Visa, MasterCard, American Express (AMEX), Discover and more. We utilize the SSL SECURE Stripe credit card processor which is certified as a PCI Service Provider, being the HIGHEST & BEST-IN-CLASS Certification(Read more HERE). We're excited to announce that as of June 14, 2024, our website is fully PCI DSS compliant. This means we adhere to the highest security standards for protecting your payment card information. For more details on our compliance and what it means for you, please feel free to reach out to us at contact@exerciseanimatic.shop or through our chat support. Your security is our top priority, and we're here to help with any questions you may have.

Yes, we do offer our videos on specific platforms, which include Shutterstock, Pond5, Gettyimages/iStock, Dreamstime. Please be aware that these are the only authorized platforms where our videos are legally available. If you come across our videos being sold or distributed on any other platforms, this is an unauthorized and illegal activity. We strongly encourage our users to report any such instances to us. This helps us in taking appropriate action and ensures that you always receive authentic and high-quality content directly from us.

How can I Purchase the exercise videos?

Simply add your videos or your video bundle in your cart and complete your order. You will automatically receive a download link at the thank you page and an email with the download link for your purchased Content. *Bundle access can take up to 8 hours as we have to manually process and grant access. 

Why is your logo in the middle of the video?

Our logo is placed on top of the display videos in our shop to protect from piracy and fraudulent downloads. 
Your purchased videos will NOT have any protection logos on them.

Can't find the exercise you are looking for?

Please send us a chat message requesting the exercises you would like to see included on our website and we will create it the soonest possible. And don't forget to subscribe on our newsletter to get news on our latest exercise video releases.

What can I use the digital content for?

The license we provide with each video is suitable for use in projects or products that you are intending to monetize, whether that is to monetize on YouTube or create apps or video courses, enrich your paid/subscription based website, for your eBooks or even if you are a freelancer creating digital products for your clients. Check our Usage Ideas page for more.

Make sure to update where you will use your videos.

To avoid any copyright strikes, please take a bit of time to update your account information. You should add your social media links where you will upload your purchased videos. Also make sure to include your website/s or app/s.

What is your refund policy?

Please read our refund policy HERE.
 

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